Shipping & Returns

Shipping Policy

Hizero Australia will endeavour to ship all orders within 3 business days. Travel times will vary by destination.
Please use the tracking link provided with your order shipping notification.

Refund & Returns Policy

If for any reason you are not completely satisfied with your purchase you must notify us in writing within 7 days for us to review & respond. Please email us support@innovativehome.com.au  within that time if you are not satisfied with your purchase so that we can resolve any problems.

This refund/return policy does not apply to goods which have been used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition with all original accessories, all freight & insurance costs are to be paid by the buyer.
A restocking fee of 15% of the invoice value applies to all products returned that are not faulty and returned for “change of mind” within the 7 day period. Change of mind returns do not entitle the purchaser to an automatic refund, each request must be reviewed by management.

We recommend that you return the product via registered post or contact us for a return courier. You assume any risk of lost, theft or damaged goods during transit & therefore advise you to take out shipment registration of insurance with your chosen carrier. Hizero Australia will not be responsible for parcels loss or damaged in transit if you choose not to insure.
You must return all original packing and accessories with the appliance.

If you request a refund for a product purchased but not yet received, you will be refunded the purchase price less the fees related to the payment method you originally used.
(the fee charged back will vary depending on the payment method)

We must provide a Return Authority (RA) number before any goods can be returned PH (03) 9894 1400 (no exceptions)

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